Frequently asked questions
Everything you need to know about ordering, paying and activation.
How do I pay?
Choose a plan, select a cryptocurrency, copy the wallet address shown and send the exact amount from your wallet or exchange. Then submit your transaction ID (TXID) from the order page — this opens a support ticket automatically.
How fast is activation?
As soon as your payment is confirmed on the blockchain we start activation. Most orders are completed within 1–2 hours, and almost all within 24 hours.
Do I need an account to order?
Yes — sign in with Google in one click. This lets you track orders and talk to support in your private tickets.
What is the difference between upgrading and a ready-made account?
Upgrade means we activate the plan on the account you already use, keeping all your data. A ready-made account is a new account with premium already active; we send you the login details in your ticket.
What if I send the wrong amount or use the wrong network?
Contact support immediately with your TXID. Underpayments can be topped up. Funds sent on an unsupported network may be unrecoverable, so always double-check the network.
Do you offer refunds?
If we cannot deliver your order, its full price is credited back to your BYCRYPTO wallet. After a successful activation, we fix or replace any problem during the subscription period instead. Crypto payments and wallet top-ups are final: they cannot be refunded or sent back, even if a transaction was made by mistake.
Is my data safe?
We only ask for what is strictly needed to activate your plan. We never ask for your bank details, and you can change your password right after activation.