Contact us

The fastest way to reach the BYCRYPTO team is a private support ticket — every message is answered by a person, and your order details stay in one place.

Support tickets

Sign in with Google (or with the email and password our team gave you).
Open My account and create a new ticket — choose the related order if your question is about one.
We reply inside the ticket; you can see the full conversation at any time.

Open a support ticket

Questions about an order

Every order already has its own ticket — open the order from your account to see its status, delivery details and messages from our team.

Before you buy

Many answers are in the FAQ: payment with crypto, activation time, delivery methods and refunds. See also our refund & warranty policy.

Address

BYCRYPTO
606 Chemin de la Sérignane
13530 Trets
Provence-Alpes-Côte d'Azur, France

For orders, payments and account questions please use a support ticket — it is the fastest way to reach us.

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